The hidden obstacles to government digital transformation

The Government uses digital transformation programmes to manage the introduction of new technology and associated changes. There are at least 19 such digital transformation programmes currently underway, together costing almost £38 billion.

Civil servants managing digital transformation are required to seek funding through business cases. This report examines current practice in how business cases are used within government departments’ transformation teams. It suggests ways in which planning, implementation and leadership can be improved, leading to better outcomes for digital transformation projects.