Working to make government more effective


Smarter engagement: Harnessing public voice in policy challenges

This report looks into four driver for change as to promote better public engagement in policy decision making.

If government can engage citizens more effectively, it can secure more effective and less divisive outcomes. Four drivers for change make it vital to involve citizens in decisions:

  • reductions – the Spending Review, increased pressure on the NHS and cuts to welfare will require citizens to adapt to leaner or reconfigured services
  • infrastructure – much of the UK’s existing infrastructure must be replaced or replenished, but citizens must be convinced of the need for local disruption
  • digital – the process of digitisation requires citizens to adapt to new ways of accessing services
  • innovation – the way that services are designed and delivered is changing, moving to greater collaboration with citizens.
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