New models of governance and public services

Localism, decentralisation, market making and ICT

What will English devolution mean for joining up local public services?

, 19 May 2016

An expert panel convened by the Institute for Government agreed that English devolution provides a major opportunity to tackle long-standing barriers to local public service integration. Previously, local areas were ‘hamstrung by the lack of access to some of the big levers or benefits’, explained Andrew Gates, Head of Policy at Sheffield City Region...

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Making the most of citizen complaints to improve services

, 26 April 2016

Momentum behind joining up and integrating public services around citizens is increasing. As more powers are handed to local areas through ‘devolution deals’, there is now greater opportunity to trial new, collaborative ways of working and shape services around local, citizen needs and experiences. Although evidence around whether joining up actually does improve outcomes...

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How can professional bodies support more joint working on the frontline?

, 25 April 2016

Public service reform is geared towards greater collaboration between services and better meeting citizens’ needs through a joined up, person-centred approach. The pressure on services to do this is growing, with the Government announcing plans for integration in areas such as health and social care by 2020. But while the importance of frontline practitioners...

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Police and crime commissioner elections 2016

, 8 April 2016

The introduction of Police and Crime Commissioners (PCCs) in England and Wales following the 2011 Police Reform and Social Responsibility Act has not been a roaring success. Elections on a cold November day in 2012 when no other elections were happening saw only 15% of voters casting their ballots, suggesting that the Government’s plans...

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The secrets of NICE success

, 4 April 2016

To write in praise of a public body always carries a risk. That what you are doing is a curse. The Audit Commission’s independently written but self-commissioned history of its existence up to 2008 was followed in 2010 by the decision to abolish it. So it is to be hoped that a short history...

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The role of Whitehall in a more devolved England

, 17 March 2016

How will Whitehall be involved in future devolution? Devolution deals between government and local areas have so far been signed in eight places. As panellist Will Garton, Deputy Director of Local Government and Reform, Public Services, at HM Treasury, reminded the audience, the devolution agenda encompasses more than just devolution deals – for example,...

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Has New Zealand got all the answers to public service reform?

, 9 March 2016

New Zealand’s public service often pops up as a success story in the UK and international media. The widely celebrated Better Public Services (BPS) reform agenda, formally launched by the New Zealand Government in 2012, is laudable in its aims. For the first time, the Government has published 10 priority outcomes (or ‘results’), in...

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Putting the public back into public service markets

, 4 March 2016

Public involvement can improve public service markets. Geraldine Blake, Chief Executive of Community Links, has seen this principle in action, describing a programme in Newham that co-opted users in the running of commissioned welfare services. Laura Bunt, Head of Policy Research and Communications at Citizens Advice, demonstrated the potential use of complaints data to...

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Managing markets: getting the right skills in place

, 1 February 2016

What is the Government doing to address the skills gap? Around £62 billion is spent a year across the UK central government on public sector contracts (not including the NHS). Yet as Adrian Kamellard, Director of the Commercial Profession in the Cabinet Office recognises, the Government does not currently have the necessary commercial capability...

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Delivering development: lessons from DFID’s implementation units

, 19 January 2016

Delivery units have become a truly global phenomenon. They now operate in over 20 jurisdictions, spanning six continents. And this trend shows no sign of letting up. In September 2015, New South Wales, Australia became the latest member of the club, while Canada’s newly-elected federal government is now looking to import the model. But,...

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