The Institute for Government’s recent report ‘Local Public Service Reform: supporting learning to integrate services and improvement outcomes’ lifts the lid on what has been learnt on the long road to more integrated service provision, and how we might improve our knowledge of what does and does not work. In this guest blog, Graeme McDonald, Director of Solace, explores some of the key issues raised in the report.
The EU referendum result left some big unanswered questions for English devolution, and the arrival of the new Prime Minister has led to much debate about whether the Government will continue to focus on devolution deals and directly-elected Mayors. But, as Jo Casebourne explains, summer rumours reporting the death of English devolution may well have been exaggerated.
Seismic shifts in the political landscape have led to uncertainty about the future direction of public service reform. Sophie Wilson explains why learning from the past instead of reinvention is the way to improve citizen outcomes.
The Government has acted on contract transparency, placing a new transparency clause within the updated Model Services Contract – the blueprint used throughout government for major contracts with public sector buyers. This follows the Government’s commitment in March 2015 to trial and adopt the transparency provisions developed by the Institute. Jo Casebourne explains.
When people visit their GP or hospital or when they use an old people’s home, they care about the quality of the service, rather than how they are organised. But organisation matters. It affects whether citizens get joined-up services – or whether people get passed from service to service, not getting what they need.
As previous Institute for Government publications have outlined, this is an era of public service reform and public services now need to deliver better user outcomes with fewer resources. Graduate fast-track schemes are one way public services have sought to deliver this objective, with a number of public services emulating the Teach First model – an intensive graduate training programme which seeks to combat educational disadvantage through encouraging and enabling more high-quality graduates to enter teaching. But how much impact can this model generate? And what are...
English devolution continues to dominate this government’s agenda and provides a significant opportunity to reform local public services. Following an event at the Institute for Government, Nehal Davison highlights the opportunities and challenges of turning ‘devo deal’ commitments into real improvements on the ground.
The drive to join up public services continues to dominate reform agendas. How can we ensure that, in a changing public service landscape, the role of complaints in spotting problems and driving improvements is retained? Alice Lilly explains.
Approximately 400 professional bodies in the UK represent 13 million people across private, public and voluntary sectors. In the public sector, professional bodies can play a crucial role in supporting frontline staff, from paramedics to social workers, but often slip under the radar in discussions about public service reform. Sophie Wilson explains.