If we’ve learnt one thing from the Government’s faltering attempts to radically reform the NHS, it’s that nobody likes surprises. The Coalition failed to fully test its reforms with policymakers and professionals, resulting in public and practitioner resistance that led to the plans being first delayed, then substantially revised. So it must surely be...
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The quote serves as a reminder that over the last 30 years public service reform has been underpinned by some common, perhaps clichéd themes. Successive governments have repeatedly told us they will make public services more ‘citizen centric’, will ‘open up government’ and provide more ‘choice’ for service users. So is Cameron’s promise to...







