Making the most of citizen complaints to improve services

, 26 April 2016

Momentum behind joining up and integrating public services around citizens is increasing. As more powers are handed to local areas through ‘devolution deals’, there is now greater opportunity to trial new, collaborative ways of working and shape services around local, citizen needs and experiences. Although evidence around whether joining up actually does improve outcomes...

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How can professional bodies support more joint working on the frontline?

, 25 April 2016

Public service reform is geared towards greater collaboration between services and better meeting citizens’ needs through a joined up, person-centred approach. The pressure on services to do this is growing, with the Government announcing plans for integration in areas such as health and social care by 2020. But while the importance of frontline practitioners...

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Making minority government work in Ireland: international lessons

, 22 April 2016

Governments without a parliamentary majority can sustain themselves in different ways, as discussed in past reports by the Institute for Government. One option is a pure or unsupported minority government, where the government has no formal relationship with any other party and must build a majority on an issue-by-issue basis. Despite the apparent fragility...

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Departments in the line of FOIA: how Whitehall responds to Freedom of Information requests

, 22 April 2016

Between October and December 2015, monitored government bodies received 11,039 FoI requests. In the last quarter of 2015, government departments (as defined by the Cabinet Office, which publishes the numbers) received 7,725 FoI requests, while other government organisations (see the full list) received 3,314 – a total of 11,039 requests. This was fewer than the amount of...

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Sharing and safeguarding data in government

, 20 April 2016

Sharing data – with government, with public services, with companies like Amazon and Google – is an inescapable part of modern life. The Government’s consultation on data sharing, Better Use of Data, outlines legislative proposals to ‘modernise the UK data landscape’ and allow data to be shared across government, while ensuring it is ‘used...

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The DECC change programme

, 20 April 2016

In September 2015, DECC approached the Institute for Government to provide insights on its change programme. The ‘DECC Works’ project aimed to reduce the department’s headcount (a 16% reduction by 2018), support new ways of working (such as improving the way the department prioritised), and change its shape (as the department was seen to...

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